A focus on crisis management, resilience and crisis communications
A unique agenda
We strive to make the Hotel Forum more intimate and interactive than a traditional conference. In addition to keynote presentations from thought leaders, we like to blend interactive panel debates, questions from the audience and lots of time for networking. Our speakers are not just experts, they're also real hoteliers who understand the reality of hotel operations today.
Hotel Forum agenda
Former Manchester United and England footballer turned hotelier Gary Neville shares his experience of launching Hotel Football and the challenges he is currently facing in developing two city center hotels in Manchester.
Sgt Craig McMahon, head of business engagement and hotel liaison for City of Westminster Police and Darren Carter, group security director of Edwardian Hotels and chairman of the Institute of Hotel Security Management discuss terrorism awareness and what businesses can do to minimise risk and maximise staff/guest safety.
Sara Jayne-Stanes, chief executive of the Royal Academy of Culinary Arts gives an insight into the importance of hotels working with Adopt a School. She will be joined by Tom Ross, operations director of Home Grown Hotels, operator of the Pig, who will speak about why the company is proud to play its part in the charity.
Given that continuity of service is vital for the guest experience and to ensure a safe-running operation, how should the industry tackle the perennial issue of recruitment as we hurtle toward Brexit? Our experts will address the challenges and explore how the industry might increase the profile of hospitality as a viable career option among parents and schools.
David Taylor COO of Principal, the new brand of UK-wide urban lifestyle hotel brand. A look at the creative and operational challenges involved in breathing new life into iconic, city centre hotels so that they appeal to 21st century guests.
Government emergency response committee member (COBRA) and mayoral advisor Bernard Donoghue will explain how a crisis can unfold and what hospitality businesses can do to deal with the unexpected, including:
- What happens in government circles when a crisis occurs and how TIER (the Tourism Industry Emergency Response group) works with hospitality
- The effect that terrorism and security concerns had on visitor attractions this summer. Who stayed away, which groups weren’t affected, and the lessons learnt.
- Top five tips for communications in a crisis.
Leading operators discuss the unforeseen business challenges they have encountered and how they dealt with them. This session will include best practice advice on dealing with fire, illness and terrorism.
- Staff training
- Comms strategy (out of hours, de-cenralised etc).
- Disaster Recovery
- Staff communication
- Reputation management